Troubleshooting Tips - Solar Lanterns & Jars

If you have recently encountered an issue with your Solar Lantern or Jar not working please follow our troubleshooting tips below: 

My Lantern or Jar will not switch on?

1. Please remove the lid and ensure you have done the following: 

a. Removed the plastic part by the battery cover to activate the solar lantern battery 

b. Ensure the switch is ON not OFF

solar lights

2. Please ensure you have placed your lantern or jar in a sunny spot for at least 6 - 8 hours 

3. Please test your lantern or jar when it is DARK. The light will only be activated in the dark. 

My Lantern or Jar has stopped working? 

1. Has it just stopped for one night? Has it been a particularly cloudy or wet day? If so then please test again after a sunny day when the panel has been charged for 6 - 8 hours. 

2. If you have had your lantern or jar for approximately one year then you may need to change the battery. Please note the lanterns and jars require 1 x 1.2V 600mAH Ni-MH battery

I've tried all of the above but I still need help. 

Please email us direct at > and we will work on a solution with you.