Returns & Change of Mind

We Stand Behind Everything We Sell 💡

If you're not satisfied with your lights for any reason then neither are we. We'll do everything we can to make it right.Please review our returns, change of mind, and warranty policies below.

For any issues, just contact us at sales@loveyourlights.co.nz and we’ll help get it sorted.

Non-Returnable Items

The following products cannot be returned or exchanged (no exceptions):

  • Rope Lights

  • Festoon & String Light Extension Cables

  • Light Bulbs

  • Splitters and T-Connectors (Festoon or Fairy Light)

Change of Mind Returns

Changed your mind?
You can return eligible items within 30 days of delivery for a refund, exchange, or store credit.

  • Return shipping costs are the buyer’s responsibility.
  • Original freight charge is not refundable. 
  • This policy does not apply to light bulbs or rope lights.

To qualify for a return:

  • Item must be unused and in its original, unmarked packaging

  • No markings, labels, or tape on the branded product box

  • All returns must be pre-approved via email

Important:
If the product box is used as courier packaging or arrives marked, a 15% fee will be deducted from your refund.

Processing time:
Returns are processed within 5 working days of receiving your item(s).
Sale items are final sale and cannot be returned or exchanged.

How to Start a Return

Email us at sales@loveyourlights.co.nz with:

  • Order number (in subject line)

  • Reason for return

  • Photos if applicable

We’ll send you return instructions from there.

Used Products

Items that have been installed or used cannot be returned under our change of mind policy.

Light Bulb Policy

Light bulbs are classified as consumables.
Once used, they cannot be returned or refunded, even if they fail shortly after use.

Please double-check you’re ordering the correct bulbs for your lights.
(We do not replace bulbs that fail through use unless faulty on arrival.)

Incorrect Item Received?

Let us know within 7 days of delivery. As long as the item is unused and in original condition, we’ll replace it free of charge.

Incompatible Products

We only guarantee compatibility within the Love Your Lights product range.

We may accept a return if:

  • Our website listed incorrect or missing compatibility info

We do not accept returns for assumed compatibility with third-party products.

Damaged in Transit

If your order arrives visibly damaged:

  • Refuse delivery if possible and notify us immediately

  • If damage is found after delivery, you must notify us within 14 days (with photos)

We'll repair or replace at our discretion. We do not cover installation-related damage due to incorrect setup or user error. Always follow provided installation guides.

Faulty Product / Warranty Claim

If your item is covered under our warranty policy and has failed due to a manufacturing defect: click here to view

Have more questions?
We're here to help → sales@loveyourlights.co.nz