Returns and Refunds

Returns Policy

Damaged Product:

Please check any product on receipt to determine if it is damaged. If a product is damaged on delivery, then you can refuse to take receipt of that product and notify our Customer Service department - sales@loveyourlights.co.nz. If you notice damage to a product after delivery or there is a problem with your order, you need to notify us in writing with all details of the damage within 14 days of delivery. Failure to do so will negate any claim on Love Your Lights. In the case of damaged goods we will refund or replace the product at our discretion. In the case of damage caused during installation by what we deem as user error we reserve the right to not replace that product. Please ensure you read and follow all installation instructions received with your order. 

Change of Mind:

If you wish to return a product that is not damaged and that was provided to you under these terms and conditions, then you may return it for a full refund less the cost of freight within 30 days unless the product listing specifically states that an item can not be returned. Unwanted items must be returned to us unused in their full, original, undamaged packaging. We reserve the right to refuse refund at our sole discretion. If the buyer chooses to have the goods returned, then the cost of doing so will be at the buyer's expense. Returns will be processed within 14 days of receipt. All sale items cannot be returned or exchanged. Refunds to credit cards can take up to 30 days to appear on your statement.

**No returns are permitted on sale items**

Used Products:

Please note that once products are installed they cannot be returned for a change of mind refund or exchange, and any returns based on damage to the product must be brought to our attention within 14 days as outlined above. Another point to note is that products may differ from the pictures displayed due to the the natural variations of colors and finishes.

Light Bulbs:

For the avoidance of doubt, any light bulb delivered that arrives in-tact and in working condition but blows thereafter through use, irrespective of length of use, is not deemed a damaged product and will not be replaced or refunded unless the item listing specifically states that the product is covered by a warranty. Light bulbs are deemed a consumable item and therefore all average lifetime hours provided are averages and by no means a guarantee of life span.