Shipping and Delivery
Shipping Costs
Upper North Island (Waikato, Auckland, Northland)
- Up to $64.99 = $6.50
- $65.00 - $649.99 = $10.50
- $650+ = $12.50
*add $4.50 for Rural Delivery
Bay of Plenty & Lower North Island
- Up to $64.99 = $6.50
- $65.00 - $329.99 = $11.00
- $330 - $649.99 = $16.50
- $650 - $999.99 = $24.50
- $1000+ = $33.00
*add $4.50 for Rural Delivery
South Island
- Up to $29.99 = $6.50
- $30.00 - $69.99 = $10.00
- $70.00 - $219.99 = $12.50
- $220.00 - $339.00 = $15.00
- $340.00 - $399.99 = $25.00
- $400.00 - $649.99 = $30.00
- $650+ = $30.00
*add $4.50 for Rural Delivery
WHERE ARE YOU LOCATED?
3 hours North of Auckland in Kerikeri, New Zealand.
We ship daily from our local warehouse and all North Island (urban addresses) orders are placed on overnight deliveries. Order by 11am and receive your order the next day!
CAN I PICK UP MY ORDER?
No. We are online only and do not have a pick up service.
WHEN WILL MY ORDER BE DISPATCHED?
All orders placed before 11am will be dispatched that same working day
All orders placed after 11am will be dispatched the following working day
WHEN WILL MY ORDER BE DELIVERED?
We work closely with NZ Post and Post Haste to ensure you get your orders within 3 working days from dispatch day.
*Please note rural deliveries will take an additional 2 - 3 days.
- North Island delivered within 1 - 2 working days from the day of dispatch
- South Island delivered within 2 - 3 working days from the day of dispatch
- Dispatch notifications are sent via email with your tracking number
- Opt in for tracking updates so you can be informed along every part of it's journey to you!
PICK UPS:
Sorry but we are an online store only and do not have pick ups. If your order is urgent please contact us via sales@loveyourlights or phone 0800 300 411 and we will see what we can do so you can have your order asap!
TRACKING YOUR ORDER
Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on sales@loveyourlights.co.nz to arrange for this to be re-sent.
PLEASE NOTE THERE IS NO SATURDAY, SUNDAY OR PUBLIC HOLIDAY DELIVERIES
Courier pick-ups are not made after 1pm on a Friday or over the weekend, so orders received during this time will be picked up for delivery the next working day. If your order is urgent, please contact us and we will do our best to help.
ORDERS PLACED ON WEEKENDS AND PUBLIC HOLIDAYS
Will be dispatched the next working day. However, please allow for an extra day on delivery times.
DELIVERY DELAYS
We try to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of orders due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.
If your order has not been delivered within the delivery timeframe on our delivery page, please contact us (sales@loveyourlights.co.nz) with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.