Shipping and Delivery

Order Dispatch Times

  • NZ Orders placed before 12pm will be dispatched that same working day
  • NZ Orders placed after 12pm will be dispatched the following working day 
  • Australia & Pacific Island Orders placed before 10am will be dispatched that same working day
  • Australia & Pacific Island Orders placed after10am will be dispatched the following working day

Please note we do not dispatch orders over the weekend.

Delivery Times New Zealand

Upper North Island

  • 1 - 2 day delivery from the day of dispatch
  • Auckland deliveries are overnight

Lower North Island 

  • 1 - 3 day delivery from the day of dispatch

South Island 

  • 2 - 3 day delivery from the day of dispatch

*Rural can take an additional 2 - 3 days for delivery 

Delivery Times Australia 

  • 5 - 7 working days from day of dispatch

Delivery Times Pacific Islands 

  • 5 - 7 working days from day of dispatch

    WHERE ARE YOU LOCATED?

    We ship daily from our Kerikeri Warehouse.

    We use Post Haste and NZ Post to deliver orders within New Zealand.

    We use Fedex and NZ Post to deliver overseas orders.  

    CAN I PICK UP MY ORDER?

    No, we are an online store only and do not have pick ups. If your order is urgent please contact us via sales@loveyourlights or phone 0800 300 411 and we will see what we can do so you can have your order asap!

    TRACKING YOUR ORDER

    Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on sales@loveyourlights.co.nz to arrange for this to be re-sent.

    ORDERS PLACED ON WEEKENDS AND PUBLIC HOLIDAYS

    Will be dispatched the next working day. 

    DELIVERY DELAYS

    We try to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of orders due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.

    If your order has not been delivered within the delivery timeframe on our delivery page, please contact us (sales@loveyourlights.co.nz) with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.