Shipping and Delivery

New Zealand Post is experiencing extended delays of up to 5 business days for orders going to AUCKLAND and 1 business day for other regions due to the increased high volume in mail, and reduced staff at facilities across NZ due to lockdown restrictions. These impacts may also cause delays in shipping updates via your tracking number.

Thanks for your patience while we work with New Zealand Post to deliver your parcel safely. Please visit here for more information. 

OUR PROMISE TO YOU: 

  • 1 - 3 day shipping from day of dispatch
  • Dispatch notification via email
  • Tracking is available as soon as your order has been picked up. You can be informed along every part of it's journey to you! 

FREIGHT COSTS 

We feel when buying online it should be easy without any hidden costs so it's quite simple: 

  • Under $80 = $8.50 
  • $80 - $200 = $12.50 
  • $200 - $300 = $16.50 
  • $300 - $500 = $20.50
  • Over $500 = $35 

TRACKING YOUR ORDER
Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on sales@loveyourlights.co.nz to arrange for this to be re-sent.

DISPATCH TIMES 

All orders placed before 12pm will be dispatched that day 

All orders placed after 12pm will be dispatched the following day 

DELIVERY TIMES

We know what it's like when you buy online, you want that order asap. We work closely with Courier Post to ensure you get your orders within 3 working days from dispatch day. 

North Island Delivery Times 

  • 2 - 3 working days from dispatch day 

    South Island Delivery Times

    • 1 - 2 working days from dispatch day 

    PLEASE NOTE THERE IS NO SATURDAY OR SUNDAY DELIVERY 
    Courier pick-ups are not made after 2pm on a Friday or over the weekend, so orders received during this time will be picked up for delivery the next working day. If your order is urgent, please contact us and we will do our best to help.

    ORDERS PLACED ON WEEKENDS AND PUBLIC HOLIDAYS

    Will be dispatched the next working day 

    DELIVERY DELAYS
    We try to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of orders due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.

    If your order has not been delivered within the delivery timeframe on our delivery page, please contact us (sales@loveyourlights.co.nz) with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.