Shipping and Delivery

Order Dispatch

All orders placed before 12pm will be dispatched that same working day 

All orders placed after 12pm  will be dispatched the following working day 

Please note we do not dispatch orders over the weekend. 

Delivery Times & Costs

Upper North Island

  • 1 - 2 day delivery from the day of dispatch. 
  • Auckland deliveries are overnight. 

*Rural can take an additional 2 -3 days. 

Northland, Auckland and Waikato

  • Up to $64.99 = $6.50 
  • $65.00 - $649.99 = $10.50
  • $650+ = $12.50

Lower North Island 

  • 1 - 3 day delivery from the day of dispatch

*Rural can take an additional 2 -3 days.

Bay of Plenty and Lower North Island

  • Up to $64.99 = $6.50 
  • $65.00 - $299.99 = $11.00
  • $300 - $649.99 = $16.50
  • $650 - $999.99 = $24.50
  • $1000+ = $33.00

South Island 

  • 2 - 3 day delivery from the day of dispatch

*Rural can take an additional 2 -3 days.

  • Up to $29.99 = $6.50 
  • $30.00 - $69.99 = $10.00
  • $70.00 - $219.99 = $12.50
  • $220.00 - $339.99 = $15.00
  • $340.00 - $399.99 = $25.00
  • $400.00 - $649.99 = $30.00 
  • $650+ = $35.00 

WHERE ARE YOU LOCATED?

We ship daily from our Kerikeri Warehouse. No snail mail here! If you order by 12pm on a weekday we will dispatch your order on that same day. 

CAN I PICK UP MY ORDER?

No, we are an online store only and do not have pick ups. If your order is urgent please contact us via sales@loveyourlights or phone 0800 300 411 and we will see what we can do so you can have your order asap!

WHEN WILL MY ORDER BE DELIVERED? 

We work closely with NZ Post and Post Haste to ensure you get your orders within 3 working days from dispatch day.

      TRACKING YOUR ORDER

      Upon dispatch, a tracking link will be sent to your email address. If you have not received this, please email us on sales@loveyourlights.co.nz to arrange for this to be re-sent.

        PLEASE NOTE THERE IS NO SATURDAY, SUNDAY OR PUBLIC HOLIDAY  DELIVERIES 


        Courier pick-ups are not made after 12pm on a Friday or over the weekend, so orders received during this time will be picked up for delivery the next working day. If your order is urgent, please contact us and we will do our best to help.

         

        ORDERS PLACED ON WEEKENDS AND PUBLIC HOLIDAYS

        Will be dispatched the next working day. However, please allow for an extra day on delivery times. 

         

        DELIVERY DELAYS

        We try to deliver your order within our delivery timeframe (courier shipping timeframes are indicative only since they are beyond our control), however we cannot take responsibility for late delivery of orders due to location, adverse weather, traffic, incomplete or incorrect address, unforeseen circumstances or any other reason beyond our control.

        If your order has not been delivered within the delivery timeframe on our delivery page, please contact us (sales@loveyourlights.co.nz) with your order details and we will contact the courier to establish the reason for delayed delivery and an estimated date for delivery. Alternatively, you can also contact the courier directly to query the shipment.