FAQs

Why haven't I received confirmation of my order?

Order confirmation will be sent via email within 24 hours. If you’re struggling to locate your email, check your junk folder or give us a call and we will be happy to help.

Where is my order?

If your order should have arrived by now, please email our friendly team at sales@loveyourlights.co.nz and we’ll get it sorted.

Can I pick up my order?

Sorry, we’re online only so we don’t have a shop for you to pick up your order from. 

Can I change my order?

Because we pick and pack all orders as soon as they come in, we usually can’t amend orders once they’ve been placed. If you have any problems, call us straight away and we'll do our best to help. 

How do I cancel my order?

Because we pick and pack all orders as soon as they come in, we usually can’t cancel orders once they’ve been placed. If you have any problems, call us straight away and we will help.

My item is faulty?

If you believe your order is faulty, our team is on hand to help. Please email sales@loveyourlights.co.nz with details about the item, including your order number. 

How do I connect my lights?

To connect your lights, ensure you have removed the end cap from one set and removed the plug (unscrew it from the connector) from the other set. Simply ensure that the pin & grooves at the end of each string are correctly aligned. If still unsure, watch this short clip. Click Here

How do I return an item?

Simply get in touch with us at sales@loveyourlights.co.nz and we will email you our returns form. 

Are returns free?

Returns are made at your cost. Simply return your order to us via any service which offers proof of postage. We recommend you use a tracked service, as the goods are your responsibility until they reach our warehouse.

Have you received my return?

If you’ve returned your order and your refund hasn't come through as expected, call us straight away (0800 300 411) or email sales@loveyourlights.co.nz and we’ll put things right.

When will I receive my refund?

As soon as we’ve received your return, we’ll process your refund. It can take up to 10 working days for your refund to appear on your bank statement, so sit tight and, if in doubt, give us a call on 0800 300 411 or get in touch via email sales@loveyourlights.co.nz and we’ll get it sorted for you.

I can't seem to get my solar lights working? 

Please refer to our troubleshooting tips. 

Solar Festoons

Solar Lanterns

Do the solar lights have automatic sensors? Will they turn on automatically and turn off once the sun rises? 

Yes that is correct. All have built in sensors so you just let the sun do the work during the day and watch them glow and night. They will automatically turn off once the sun rises. If you want to manually turn them off, you can do that too. 

I think I may need an extension cable. Do you sell these? 

Yes we do! 

Net lights, icicle lights, fairy lights and curtain lights - click here 

Festoon lights - click here

Are the bulbs in your festoon sets replaceable? 

Yes all the bulbs across both the mains powered and solar powered festoon sets can be replaced. 

I'm not too sure what type of lights I need or what length? Feeling a bit confused? 

Give our friendly team a call on 0800 300 411 or email us at sales@loveyourlights.co.nz and we would love to help. We want you to buy with confidence. We also love being sent photos as this helps us provide targeted advice specific to your space.